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About the shirts

What shirt brand to you use to print on?

Colus shirts are 100% manufactured and printed in the USA on American Apparel.

How do I determine the right shirt size for me?

Sizing charts are available on each product page. If a shirt has any special instructions it would be included on the chart.

Why does two of the same size shirts have slight size differences?

Some shirts are prewashed because of the printing technique used. These shirts may be slightly smaller when they arrive. Also, a few designs are printed on different style shirts. Check the product description for any special sizing notes.

Can you notify me when you restock or release a design?

For your convenience you can keep up to date with all the latest news by subscribing to the Colus newsletter, following us on twitter, facebook, or our blog. We post updates on new products, sales and specials so be sure to check in regularly..

Can I request a shirt size that you do not have available?

Please use the contact page to let us know. If there's a big enough demand for that size we will consider adding it to the general size curve.

Do you sell ladies cut shirts?

Not at the moment. Depending on demand we will consider adding it to our range so please let us know!

 

Shipping

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

How long does shipping take?

Shirts will be shipped within 48 hours of ordering. Standard shipping orders inside the contiguous US takes anything from 5 to 10 business days. International orders, depending on the destination and customs processing, usually take 3-5 weeks to arrive.

How much does shipping cost?

The amount of shirts and the country you are ordering from affects the shipping price. To determine your shipping cost, add the items to your cart and select your country. All prints and jewelry items will ship in their own package to avoid damage in transit. Shipping rates will apply.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country which is out of our control.

Do you ship internationally?

Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country which is out of our control.

My package never arrived, wheres my package?

Please make sure that you have waited the necessary time frame for your package to arrive. (see above for shipping times). Make sure to always look for out for a pick up slip from your local post office. Your item may be delayed at customs in your country and could increase the time frame of delivery. We are not responsible for lost items, unclaimed or stolen packages, or incorrect shipping addresses. Check your order carefully before finalizing it.

 

Store

How secure is the Colus store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?

We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.

Do I need a PayPal account to purchase from the Colus store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

VAT

If you are a wholesale buyer in the EU or any nation that utilizes the VAT tax system please mention beforehand if you require a VAT invoice for your tax purposes.

What is your return policy?

Our goal is to provide the highest quality and complete customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. Any further questions, please contact us via the contact page or emailing to info@colushavenga.com.

Returns should be mailed to:

Colus
3540 Marlborough Ave
San Diego, CA 92105

© colus 2013